DELIVERIES

1. Delivery area

1.1. The AvocadoPB store delivers to the following territories:

  • Polish ,
  • selected European Union countries (details in the "Delivery costs and times" tab).

1.2. Deliveries outside the EU are made only after prior arrangement with Customer Service .

2. Delivery methods

📦 Courier (DPD, DHL, GLS, InPost) – delivery to the specified address.
📮 InPost parcel lockers – pickup at a selected parcel machine.
🏪 Personal collection – possible after prior arrangement (if available).

Availability of delivery methods depends on product type and delivery location.

3. Costs and lead time

3.1. Shipping costs are displayed in the shopping cart before placing the order and depend on the selected form of shipping.

3.2. Shipping time is counted from the moment:

  • payment posting (for advance payments),
  • acceptance of the order (for collection).

3.3. Standard terms:

  • Products available: shipping in 1–3 business days ,
  • Pre-order products: as stated in the offer.

3.4. Delivery time depends on the carrier:

  • Poland: usually 1–3 business days ,
  • EU: usually 3-7 business days .

3.5. Shipping times:

  • Orders placed by 12:00 noon on weekdays are usually shipped the same day.
  • Orders placed after this time will be shipped the next business day.

4. Splitting the order into several shipments

4.1. In the case of ordering several products, the Seller reserves the right to divide the shipment into several parcels, at no additional cost to the Customer .

4.2. If part of an order is pre-ordered, available products may be shipped first.

5. Securing and insuring shipments

5.1. All packages are appropriately protected against damage during transport.

5.2. Valuable shipments may be insured – the insurance cost is borne by the Seller, unless otherwise agreed.

6. Customer's obligations upon receipt

6.1. The customer is obliged to check the condition of the shipment upon receipt .

6.2. In the event of:

  • damage to the packaging,
  • shortages in the shipment,
  • traces of tampering with the package,

it is recommended:

  • preparing a damage report with the courier or reporting it at a parcel locker,
  • taking photos of the shipment and sending them to the Seller's e-mail address.

6.3. Failure to report damage upon receipt may make it difficult to process a transport complaint.

7. Risk and responsibility

7.1. Consumers (B2C) – the risk of accidental loss or damage to the goods passes to the Customer upon delivery .

7.2. Companies (B2B) – the risk passes to the Customer upon delivery of the shipment to the carrier (Incoterms EXW).

7.3. The Seller is not liable for delays caused by:

  • the fault of the carrier,
  • force majeure (e.g. breakdowns, strikes, natural disasters).

8. Failure to receive the shipment

8.1. In the event of failure to collect the shipment:

  • the shipment returns to the Seller's warehouse,
  • The customer may be charged for re-shipping and return costs .

8.2. For B2B , the Seller may additionally charge storage costs for repeated uncollected shipments.

9. Unusual shipments and sizes

9.1. In the case of bulky shipments or shipments requiring special handling, delivery times may be longer than standard.

9.2. Information about unusual delivery dates or methods will be provided to the Customer before the order is processed.

10. Monitoring and contact

10.1. Every order is assigned an online tracking number .

10.2. In case of problems with delivery, it is recommended to contact the carrier or Customer Service:
📧 daniellyczba@googlemail.com
📞 724 326 789

11. Final provisions

11.1. Detailed information about delivery options and costs can be found in the "Delivery costs and times" tab.

11.2. The Seller reserves the right to temporarily suspend shipments in situations that prevent their safe execution.